All our kits are handmade of the fairest and most sustainable materials. Every single item is made with heaps of love under awesome circumstances in our studio.

We are so excited to be opening our shop again! We will start shipping your orders on the 18th of June. As soon as your order is good to go you will receive a track and trace, this can end up in your spam.

info@bobbinhood.com/+31614282180

SHIPPING COSTS PER REGION

standard shipping, all prices in euros

DELIVERY TIMES*

We ship worldwide. Here are the estimated delivery times for standard shipping.*

Europe. We ship once a week every Monday or Tuesday. As soon as you receive your trace and trace it will take 1-5 business days (the closer to the Netherlands, the quicker ;-))
Rest of the world 3-10 business days. Orders that need to proceed through customs may take longer.

*These are indications given by our courier, we are not responsible or have any influence on shipping times or custom times.

GOOD TO KNOW

Please note: we are not responsible for any mistakes made when entering your address. Did something go wrong? Please send us an email as soon as possible at info@bobbinhood.com

Prices are shown including VAT, however for customers outside the EU no taxes apply. You’ll pay less than the prices on the website, but at customs your local taxes may apply. The customer is responsible for paying custom taxes if applied.

Please note any loss or return of the parcel due to non-collection will not be compensated. Keep an eye the your track and trace of your order (might end up in your spam!).

WHAT IF YOUR GOODS ARE DAMAGED

If your goods are damaged, please let us know as soon as possible (but within 4 days of arrival) by sending an email to info@bobbinhood.com.

It would help us tremendously if you send us the following pictures so we can file this with our courier.

• a photo of the entire outside of your box
• a photo of the outside of your box with your address label visible
• a photo of the inside of the box
• a photo of the inside of your box with the protective paper visible
• a photo of the damaged good(s)
• a detail shot of the damaged good(s)

Thank you!

RETURN POLICY

You can also return an item / items if you change your mind. Return-shipping costs are at the customer’s expense. Please email us within 7 days of receipt, the return must be made within the following 7 days using a tracked postal service. The goods must be in unused and in original condition. We’ll issue a full refund when the items arrive safe and sound in our HQ. The original shipping cost will not be refunded.

For international returns the customer is responsible for return shipping charges and any import duties chargeable to us for receiving the return.

Digital files and gift cards can not be returned 😉